Welcome to 330labs.ai (the "Site"), operated by IND Compassionate Care Consultants LLC, doing business as 330 Labs ("330 Labs," "we," "us," or "our"). By accessing or using our Site or engaging our services, you ("you," "Client," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Site or services.
By accessing our Site, submitting a contact form, or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you have the authority to bind that business.
330 Labs is an AI-powered brand agency providing B2B services including:
Specific deliverables, timelines, and pricing for each engagement are outlined in a separate Professional Service Agreement signed by both parties.
You agree to:
You are responsible for all content and materials you provide to us. You represent that you have the right to share all materials you provide.
All payments are processed through Stripe. By providing payment information, you agree to Stripe's terms of service. We do not store full credit card numbers on our servers.
One-time Build Fees are due upon signing a Professional Service Agreement, before work begins. Build Fees are non-refundable once work has commenced, except as described in Section 4.4.
Monthly retainers are charged automatically via Stripe on the same calendar day each month. You authorize recurring charges by providing your payment method on file.
If 330 Labs fails to deliver the initial brand package within 10 business days of receiving the signed agreement, payment, and completed intake form, you are entitled to a full refund of the Build Fee. Refund requests must be submitted in writing within 30 days of the missed deadline.
No refunds are issued for monthly retainer payments already processed. Retainer cancellation requires 30 days written notice, as specified in the applicable Professional Service Agreement.
Invoices unpaid after 30 days accrue a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend services if payment is more than 15 days overdue.
You are responsible for any applicable sales tax, use tax, or VAT. Our quoted prices do not include taxes unless expressly stated.
Upon receipt of full payment, you own all final deliverables created specifically for you, including final logo files, website designs, brand collateral, and custom copy. Ownership transfers only after all outstanding invoices are paid in full.
330 Labs retains all rights to its proprietary tools, software, processes, templates, code libraries, AI prompts, and systems used in creating your deliverables. Nothing in these Terms transfers ownership of our underlying technology to you.
You grant 330 Labs a non-exclusive, royalty-free, perpetual license to display your deliverables in our portfolio, case studies, and marketing materials. You may revoke this license at any time with written notice.
Some deliverables may incorporate third-party assets (fonts, stock graphics, open-source code) that are subject to their own license terms. We will disclose any third-party license restrictions that affect your use of the deliverables.
To the maximum extent permitted by law, 330 Labs' total liability to you for any claims arising from or related to these Terms or our services shall not exceed the total fees you paid to 330 Labs in the 12 months preceding the claim.
330 Labs is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, or loss of data, regardless of whether we were advised of the possibility of such damages.
This limitation does not apply to damages caused by 330 Labs' gross negligence, willful misconduct, or breach of confidentiality obligations.
Without limiting the foregoing:
You agree to indemnify, defend, and hold harmless 330 Labs, its members, employees, and contractors from any third-party claims, damages, losses, or expenses (including reasonable attorney fees) arising from:
You may stop using our Site at any time. Cancellation of paid services is governed by your Professional Service Agreement.
We may suspend or terminate your access to our Site or services at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in fraudulent or illegal activity.
Upon termination of services, you retain ownership of all deliverables for which full payment has been received. Any outstanding invoices become immediately due. We will provide final files within 10 business days of termination.
These Terms are governed by and construed under the laws of the State of Indiana, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Hamilton County, Indiana. You consent to the personal jurisdiction of these courts.
Before filing any formal legal proceeding, both parties agree to attempt to resolve the dispute informally by contacting the other party in writing and allowing 30 days for a response and good-faith negotiation.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy and any Professional Service Agreement signed between you and 330 Labs, constitute the entire agreement between you and 330 Labs regarding your use of our Site and services. In the event of a conflict between these Terms and a signed Professional Service Agreement, the Professional Service Agreement shall control.
If you have questions about these Terms, contact us:
330 Labs
DBA of IND Compassionate Care Consultants LLC
Whitestown, Indiana
Email: mazhar@330labs.ai
Website: 330labs.ai
330 Labs uses artificial intelligence tools as part of our workflow. AI is used to assist with brand research, content generation, design ideation, data analysis, and other aspects of our services. All deliverables are reviewed and refined by humans before delivery to clients. AI is a tool in our process, not a replacement for human judgment and quality control.
We do not use AI to make automated decisions about you or your business without human oversight. Any business intelligence recommendations generated by our Nitrous platform are AI-assisted suggestions, not guarantees of outcomes.
We reserve the right to modify these Terms at any time. When we do, we will:
Your continued use of our Site or services after changes are posted constitutes acceptance of the updated Terms.